SERVICE POLICY

We provide the following core services through the syrgon.com website:
Displaying carpet product information (including product models, sizes, materials, patterns, prices, inventory status, etc.);
Providing account registration, login, shopping cart management, order generation, and payment functions;
Arranging warehousing and logistics distribution services for carpet products;
Handling after-sales inquiries, refunds, and return and exchange requests (details are subject to the Refund Policy);
Providing value-added services such as membership services and promotional event notifications (if any, these will be supplemented by separate rules).
These Terms apply to all users who access and use the syrgon.com website (hereinafter referred to as "you"), including visitors who merely browse the website, members who register for an account, and consumers who actually purchase products. If you purchase products on behalf of an organization, such as a business or institution, you warrant that you have obtained the legal authorization of the organization, and your actions will be deemed the actions of the organization, which will bear the corresponding legal liability. You must be at least 18 years of age and have full civil capacity to register for a syrgon.com account. If you are a minor, you must register and use an account with a legal guardian, who will be responsible for your use of the account. When registering, you must provide true, accurate, and complete information (such as your mobile phone number and email address). You may not use false information or impersonate another person to register an account.
All content on syrgon.com, including but not limited to text, images, trademarks, logos, icons, code, page layout, and product descriptions, is owned by us or the relevant rights holders and is protected by the Copyright Law of the People's Republic of China, the Trademark Law, and other laws and regulations.
You may use the content on this website solely for personal browsing and product purchase. You may not reproduce, disseminate, modify, republish, commercialize, or use it for any other illegal purpose without authorization. If you infringe our intellectual property rights, you will be held legally liable for ceasing the infringement and compensating for any losses. You may use the content on this website solely for personal browsing and product purchase. You may not reproduce, disseminate, modify, republish, commercialize, or use it for any other illegal purpose without authorization. If you infringe our intellectual property rights, you will be held legally liable for ceasing the infringement and compensating for any losses.
We reserve the right to amend these Terms in accordance with changes in laws and regulations, business adjustments, or technological upgrades. The revised Terms will be posted on the "Terms of Service" page on the syrgon.com homepage and will take effect seven days after such posting. Your continued use of the website services constitutes your agreement to the revised Terms; if you disagree, you may discontinue use of the services.
If you violate these Terms, any laws or regulations, or if we cease providing services due to business termination, force majeure, or other reasons, we reserve the right to terminate these Terms and cancel your account (orders placed but not completed will be handled in accordance with our Refund Policy) without incurring any additional compensation.
If you have any questions about these Terms or require assistance with service-related issues, please contact us through the following channels:
Customer Service Email: service@syrgon.com (weekdays, 9:00 AM - 6:00 PM; emails will be responded to within 24 hours).
Website Inquiries: Log in to syrgon.com and click "Live Customer Service" in the lower right corner of the page to chat with a customer service representative.
These Terms are effective from the date you first use the syrgon.com website services and constitute the entire agreement between you and us regarding the services, superseding all prior oral or written agreements.