PRIVACY POLICY

Syrgon (hereinafter referred to as "we," website domain: syrgon.com) recognizes the importance of user privacy and is committed to protecting the security and legitimate rights of the personal information you provide when using our website and purchasing carpet products. This Privacy Policy will clearly inform you of how we collect, use, store, and protect your personal information, as well as your rights with respect to your personal information. We encourage you to carefully read and understand this policy before visiting our website or placing an order. By continuing to use our services, you consent to our processing of your personal information in accordance with this policy.
When you visit or use our website, we may automatically collect certain non-identifiable or indirectly identifiable information through technical means (such as cookies, log records, and web beacons), primarily to optimize the website experience and ensure service stability.
We will use the personal information we collect only for the following legitimate purposes. Any use beyond the scope of this information will require your authorization:
Providing core shopping services: placing orders, confirming transaction status, arranging warehousing and shipping of carpet products, delivering them to your designated address, and processing your refund and exchange requests (such as verifying order information and refunding purchases). Optimizing the website and service experience: We optimize product recommendations based on your browsing history (such as preferred rug styles and sizes) (e.g., displaying styles you might be interested in on the homepage), fixing website glitches, improving page loading speeds, and ensuring stable service operation.
Ensuring account and transaction security: We verify your account identity (e.g., sending a verification code upon login), identify unusual login or transaction behavior (e.g., logging in from a different location, large orders), prevent fraud, account theft, and other risks, and protect your financial security.
Communication and Notification: We send you order status notifications (e.g., order shipped, package received), after-sales service results (e.g., refund received), and information about your rug subscriptions (e.g., new product launches, promotional event alerts, and you can unsubscribe at any time) via SMS or email (to the email address you provide).
Compliance and Dispute Resolution: We retain transaction records, handle user complaints and disputes, and, when necessary, provide regulatory authorities with required information to fulfill our legal obligations.
We strictly protect your personal information and will not share or disclose it with third parties. We have implemented industry-standard technical and management measures to protect your personal information from unauthorized access, use, disclosure, or damage. Our website services are primarily intended for adults and do not proactively collect personal information from minors (under the age of 18). If you are a minor, you must use our services in the presence of a guardian, who will assist you in providing necessary information (such as delivery address and contact information). If a guardian discovers that a minor's personal information has been improperly collected, they can contact us through our customer service email address, and we will promptly verify and delete the relevant information.